Please read and understand the following terms and conditions as they are binding for all ticket purchases.

General – Purchasers of tickets who are under 18 years of age should seek parental consent before purchasing. The Great Magic Hall (hereafter known as GMH) may add, withdraw or substitute artists and/or vary advertised programs, event times, seating arrangements, and audience capacity without prior notice.

The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during, or subsequent to the actual event, including any death, personal injury, loss, damage, or liability for both themselves and any minors in their charge. Safe passage through doors, rooms, hallways, or any space in and around the property of GMH is also the responsibility of the ticket holder.

Cancellations or Postponements – Decisions to change or cancel events are the responsibility of GMH. GMH cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service, or other compensation. You should always check that an event is going ahead at the scheduled date, time, and venue.

You may cancel any ticket for a full refund up to one hour before your original start time.

Refunds for unused tickets cannot be made later than one hour before the original start time.
We will do our best to honor your tickets for any future performance within 30 days of the original start time.

Photo/Video Recording – No photography, audio, or video recording is allowed during any performance unless otherwise stated by GMH.

Children and Minors – Our venue is not suitable for children ages 3 and under. GMH may at any time ask a parent or guardian to step out with any child that engages in disruptive behavior without refund. Such disruptive behavior may include (but not limited to) crying, talking loudly, interrupting the performance, getting up out of their seats, picking up or grabbing at any of the props, etc. Adults, caregivers, and guardians are solely responsible for the behavior and safety of minors.

Hot Set – All performances in and around our locations are considered a live set. GMH may use the ticket holder’s image or likeness in any live or recorded video display, photograph, or picture for any purpose including commercial projects.